AWS Technical Support Plans – Introduction to Serverless on AWS
AWS Technical Support Plans
Depending on the scale of your cloud operation and the company’s size, Amazon offers four technical support plans to suit your needs:
Developer
This is the entry-level support model, suitable for experimentation, building prototypes, or testing simple applications at the start of your serverless journey.
Business
As you move from the experimentation stage toward production deployments and operating business applications serving customers, this is the recommended support level. As well as other support features, it adds response time guarantees for production systems that are impaired or go down (<4 hours and <1 hour, respectively).
Enterprise on-ramp
The main difference between this one and the Enterprise plan is the response time guarantee when business-critical applications go down (<30 minutes, versus <15 minutes with the higher-level plan). The lower-level plans do not offer this guarantee.
Enterprise
If you’re part of a big organization with several teams developing and operating high-profile, mission-critical workloads, the Enterprise support plan will give you the most immediate care. In the event of an incident with your mission-critical applications, you get support within 15 minutes. This plan also comes with several additional benefits, including:
- A dedicated Technical Account Manager (TAM) who acts as the first point of contact between your organization and AWS
- Regular (typically monthly) meeting cadence with your TAM
- Advice from AWS experts, such as solution architects specializing in your business domain, when building an application
- Evaluation of your existing systems and recommendations based on AWS Well-Architected Framework best practices
- Training and workshops to improve your internal AWS skills and develop‐ ment best practices
- News about new product launches and feature releases
- Opportunities to beta-test new products before they become generally available
- Invitations to immersion days and face-to-face meetings with AWS product teams related to the technologies you work with
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